Shipping And Delivery Policy

Last updated: August 2026

1. Where we deliver

Go Terea operates from Dubai Marina and delivers across the UAE, seven days a week.

Dubai: within 1 hour. Coverage includes Dubai Marina, JLT, Downtown, Business Bay, Deira, Bur Dubai, JVC, Silicon Oasis, Al Barsha, Al Quoz, Mirdif, International City and surrounding areas.

Rest of the UAE: same day. Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain and Al Ain.

Timing depends on your location, when the order is confirmed, traffic conditions, and stock. The 1 hour Dubai window applies to orders confirmed during operating hours.

2. Delivery charges

Orders above 200 AED ship free. A carton clears that on its own in most editions.

Below 200 AED a standard delivery charge applies and appears at checkout before you pay. Any express option is priced at checkout too. Nothing is added afterwards.

3. Payment

Cash on delivery is available everywhere we deliver. Pay the driver when your order arrives.

Card payment is also accepted. If you would rather pay by card at the door than online, mention it when ordering.

4. Order updates

You will receive confirmation by email, SMS or WhatsApp once the order is placed.

Our delivery team usually calls before arriving to confirm your location. For Dubai orders that call often comes within minutes, so keep your phone nearby.

5. Age verification at the door

We deliver nicotine and tobacco products only to customers aged 21 or over.

Our representative may ask for a valid Emirates ID or passport before handing over an order. If age cannot be verified the order will not be released. ID is checked visually at the door and nothing is retained.

6. Delivery address

Enter a complete and correct address and contact number at checkout.

For security we deliver only to the address given at the time of purchase, and we cannot redirect an order once it is out for delivery.

If you are in a tower with a security desk, a gated community, or a building with restricted access, add the gate, tower or apartment number as a checkout note. It saves time on both sides.

7. Checking your order on arrival

Check your order before the driver leaves. Three things are worth a look.

The flavour and edition on each pack. The same flavour exists across several editions at different prices, so confirm you have the one you ordered.

The quantity, particularly on carton orders.

That the seals are intact.

One thing that is not a fault: imported editions arrive with Kazakh, Russian, Japanese, Indonesian or Armenian text on the pack. That is how original stock from those markets is printed, and the flavour name stays in Latin script so you can still read it. Only UAE edition packs carry Arabic and English.

If something is genuinely wrong, tell the driver and we will sort it there and then.

8. Damaged, incorrect or missing items

If a problem surfaces after delivery, contact us within 24 hours with your order number and clear photos or video. Our Refund Policy covers how claims are handled.

WhatsApp is fastest for anything time sensitive.

9. Storage after delivery

Worth knowing once your order arrives, especially in summer.

Keep packs out of direct sun and away from heat. A carton left in a parked car dries out faster than anything else you could do to it, and citrus flavours and capsule sticks lose intensity soonest. An opened pack is best used within a few days, or up to two weeks in an airtight bag.

If your order includes a device the same applies with more force. Lithium batteries degrade faster in heat than through use, and these devices have a stated operating range of 0 to 40°C, which a parked car in Dubai clears without difficulty.

10. Contact us

Go Terea Dubai Marina, Dubai, United Arab Emirates Call / WhatsApp: +971 52 725 7683 Email: Contact@goterea.ae Website: https://goterea.ae